Terms and conditions - bed and breakfast bookings
Your contract with us
1. Your contract is with us, Maison Roubia, 4 Rue du Cers, Roubia 11200, France
Making your booking
2. You may request a booking in person, by telephone, by e-mail, or via our website.
3. You may only make a booking on behalf of someone else if you are authorised to do so and provided that you agree to be responsible for that person's compliance with these terms as if they were the person making the booking.
4. Bookings are non-transferable.
5. A contract is only formed between you and us when we accept your booking request. No booking request shall be binding on us and no contract shall be formed unless and until we confirm to you that we have accepted your booking request.
6. You must be at least 18 years old to make a booking.
7. We reserve the right to ask you to pay some or all of the price of your booking in advance.
Price
7. The price for each room per night is (except in the case of obvious errors) as advertised on our website at the relevant time (www.maisonroubia.com), unless we notify you of a different price at the time of your booking. Unless stated otherwise, all charges are exclusive of TVA (Taxe sur la valeur ajoutée) which (if applicable) you must also pay us at the standard rate applicable at the date of your stay.
8. The price includes overnight occupancy of a double room by one or two adults and the following morning's breakfast. No more than two adults may occupy the room. Children older that 14 years old are welcome. Breakfast is served at the times advertised on our website, or as otherwise advised to you upon arrival. Other meals are not included in the price.
9. The price does not include the cost of any other of our chargeable services which you might use during your stay, such as the cost of the laundry service. You will be charged for any use you make of these services at the rates current at the time of your stay.
Payment
10. Your account must be settled in full on your scheduled day of departure, less any advance payments we might have already received from you.
11. If you fail to settle your account upon departure, your credit or debit card will be charged for the full amount due.
12. By entering into a contract with us, you accept responsibility for paying all charges due to us under the contract. By providing your credit/debit card details to us when making your booking you are irrevocably authorising us to debit your card by the amount of this charge (and any other charges due to us under this contract). Please note that we do not store credit card data on our customers after payment.
13. Payment may be made in cash or by most credit cards excluding American Express and Diners Club.
Check in and check out
14. Your room will normally be available for you from 4pm on your scheduled day of arrival. Please let us know if you are likely to arrive after 10pm so that we can make sure someone is available to check you in. Unless we specifically agree otherwise with you, you must vacate your room by 11am on your scheduled day of departure. If you do not do so, you will be charged for one further night's accommodation. Room keys must be returned to us on departure. Loss of keys will incur a charge to cover emergency locksmith fee and any replacement lock and/or key as may be necessary.
Cancellation by you
15. If you cancel your booking at any time after payment has been made then we are not able to provide you with a refund.
No Smoking
16. Smoking is not allowed in any of our rooms. If you smoke in your room, we shall charge you an additional EURO 100 to cover our costs to have the room cleaned.
Animals
17. We regret that no pets or other animals are allowed at Maison Roubia.
Events outside our control
18. We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control (such as serious damage to our premises, serious adverse weather conditions, a pandemic or epidemic, or interruption or failure of utility services such as electric power, gas or water).
Our liability to you
19. Other than in the circumstances set out in paragraph 18, in the event that a room is not available by your scheduled check-in time, our sole liability will be to use reasonable endeavours to offer you alternative accommodation at another nearby venue of a similar standard for a similar price.
20. Subject to paragraph 19, our total liability to you for any loss you suffer will be limited to the total price of your booking. We will not be liable for any losses which were not reasonably foreseeable to both you and us when the contract was entered into, or for any losses that were not caused by any breach of contract or breach of statutory duty or negligence on our part.
We are held harmless for any loss or damage to person or property, whether accidental or deliberate (e.g. theft) during your stay. By staying with us you understand that as a private household we cannot be held in any way liable for any losses incurred other than those detailed in 19 & 20 above.
You also understand that as a private household our health and safety criteria are not those of a Hotel.
You also understand that as a private household we cannot accommodate any special dietary requirements and cannot provide assurances that any food or drink provided by us does not contain foodstuffs that can cause an adverse health reaction due to any sort of allergy and/or intolerance.
Your liability to us
21. You will be liable for any damage you cause to your room or to any furniture, fittings and fixtures within Maison Roubia at full replacement cost. You will also be liable for any loss due to theft should you leave the property unlocked contrary to our guidance notes.
Your contract with us
1. Your contract is with us, Maison Roubia, 4 Rue du Cers, Roubia 11200, France
Making your booking
2. You may request a booking in person, by telephone, by e-mail, or via our website.
3. You may only make a booking on behalf of someone else if you are authorised to do so and provided that you agree to be responsible for that person's compliance with these terms as if they were the person making the booking.
4. Bookings are non-transferable.
5. A contract is only formed between you and us when we accept your booking request. No booking request shall be binding on us and no contract shall be formed unless and until we confirm to you that we have accepted your booking request.
6. You must be at least 18 years old to make a booking.
7. We reserve the right to ask you to pay some or all of the price of your booking in advance.
Price
7. The price for each room per night is (except in the case of obvious errors) as advertised on our website at the relevant time (www.maisonroubia.com), unless we notify you of a different price at the time of your booking. Unless stated otherwise, all charges are exclusive of TVA (Taxe sur la valeur ajoutée) which (if applicable) you must also pay us at the standard rate applicable at the date of your stay.
8. The price includes overnight occupancy of a double room by one or two adults and the following morning's breakfast. No more than two adults may occupy the room. Children older that 14 years old are welcome. Breakfast is served at the times advertised on our website, or as otherwise advised to you upon arrival. Other meals are not included in the price.
9. The price does not include the cost of any other of our chargeable services which you might use during your stay, such as the cost of the laundry service. You will be charged for any use you make of these services at the rates current at the time of your stay.
Payment
10. Your account must be settled in full on your scheduled day of departure, less any advance payments we might have already received from you.
11. If you fail to settle your account upon departure, your credit or debit card will be charged for the full amount due.
12. By entering into a contract with us, you accept responsibility for paying all charges due to us under the contract. By providing your credit/debit card details to us when making your booking you are irrevocably authorising us to debit your card by the amount of this charge (and any other charges due to us under this contract). Please note that we do not store credit card data on our customers after payment.
13. Payment may be made in cash or by most credit cards excluding American Express and Diners Club.
Check in and check out
14. Your room will normally be available for you from 4pm on your scheduled day of arrival. Please let us know if you are likely to arrive after 10pm so that we can make sure someone is available to check you in. Unless we specifically agree otherwise with you, you must vacate your room by 11am on your scheduled day of departure. If you do not do so, you will be charged for one further night's accommodation. Room keys must be returned to us on departure. Loss of keys will incur a charge to cover emergency locksmith fee and any replacement lock and/or key as may be necessary.
Cancellation by you
15. If you cancel your booking at any time after payment has been made then we are not able to provide you with a refund.
No Smoking
16. Smoking is not allowed in any of our rooms. If you smoke in your room, we shall charge you an additional EURO 100 to cover our costs to have the room cleaned.
Animals
17. We regret that no pets or other animals are allowed at Maison Roubia.
Events outside our control
18. We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control (such as serious damage to our premises, serious adverse weather conditions, a pandemic or epidemic, or interruption or failure of utility services such as electric power, gas or water).
Our liability to you
19. Other than in the circumstances set out in paragraph 18, in the event that a room is not available by your scheduled check-in time, our sole liability will be to use reasonable endeavours to offer you alternative accommodation at another nearby venue of a similar standard for a similar price.
20. Subject to paragraph 19, our total liability to you for any loss you suffer will be limited to the total price of your booking. We will not be liable for any losses which were not reasonably foreseeable to both you and us when the contract was entered into, or for any losses that were not caused by any breach of contract or breach of statutory duty or negligence on our part.
We are held harmless for any loss or damage to person or property, whether accidental or deliberate (e.g. theft) during your stay. By staying with us you understand that as a private household we cannot be held in any way liable for any losses incurred other than those detailed in 19 & 20 above.
You also understand that as a private household our health and safety criteria are not those of a Hotel.
You also understand that as a private household we cannot accommodate any special dietary requirements and cannot provide assurances that any food or drink provided by us does not contain foodstuffs that can cause an adverse health reaction due to any sort of allergy and/or intolerance.
Your liability to us
21. You will be liable for any damage you cause to your room or to any furniture, fittings and fixtures within Maison Roubia at full replacement cost. You will also be liable for any loss due to theft should you leave the property unlocked contrary to our guidance notes.